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FAQ

ARE OUR PONCHOS PRODUCED IN A RESPONSIBLE WAY?

Our ponchos are produced responsibly, respecting the guidelines and conventions of the International Labour Organization "ILO" from the United Nations.

HOW DO YOU WASH OR CLEAN OUR PONCHOS?

Dry clean, hand wash or machine wash cold, dried flat

WHEN CAN I EXPECT TO RECEIVE MY PONCHO?

DO I HAVE TO PAY DUTIES AND TAXES FOR INTERNATIONAL DELIVERY?

No! We take care of the import duties and the relevant taxes (VAT, Sales Taxes)!

DO WE GIVE A WARRANTY?

Because our products are items of daily use, any representations and warranties of PACIFIC HOME GMBH owner of the Trademark PONCHO COMPANY are excluded. Other claims for damages and indemnity are ruled by the provisions of Swiss law.

WHAT IS OUR RETURN POLICY?

WHO IS THE "PONCHO COMPANY"?

PONCHO COMPANY is a internationaly registred Trademark, owned by PACIFIC HOME GMBH based in Switzerland. PACIFIC HOME GMBH is dedicated to produce and distribute unique, timeless and exclusive Lifestyle Products under their own different brands.

DO YOU HAVE SOME OTHER QUESTIONS? 

If you have any questions, contact PONCHO COMPANY: contact@ponchocompany.com

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